A cookie is a small piece of data stored on your computer. We use cookies to manage sessions, provide personalized web pages and adjust advertising and other content to reflect your specific needs and interests. Cookies can also be used to compile aggregated statistics that allow us to understand how people use the site and help us to improve the structure and its content. You can change your browser settings to reject some or all cookies. However, your experience and the services we are able to offer, may be affected if you do not allow cookies.
CXM isn’t just a renaming of traditional CRM. It takes the next step in managing customer relationships. CXM offers an even more customer-centric approach in several ways—with new technologies, as well as processes, strategies, and customer-centric design.
Download the Whitepaper to see Microsoft Dynamics 365 CRM/CEM benefits
What Power Microsoft CEM/CRM can do for you
- Get a deeper understanding of customers
Have a better view of customer behaviors and preferences across all touchpoints.
Get more detailed segments to provide the highly relevant personalized experiences that customers demand and that drives increased conversions.
- Drive loyalty and retention
Deliver personalized experiences and create smoother customer journeys. Achieve deeper, lasting relationships with customers through intelligent service, product recommendations, and loyalty incentives.
- Maintain a competitive edge
Improve operational performance to raise customer satisfaction and lower customer swirl.
Increase the win rate of offering and lowering service costs.
- Measure the success of initiatives
Gather and interpret much larger volumes of data—allowing for more accurate visibility into the success of your engagement efforts. Help to make more informed, customer-centric business decisions.
Why Real Consulting?
- We are Microsoft Lead Partner from 2013
- The company constantly undertakes the biggest projects for the last years
- We have the biggest Microsoft Dynamics Team of Certified Professionals in Greece
- We have experience in Industry Solutions
- We have experience in International Projects
- We make continuous Investment in Solutions & Technologies
- We have long term trust-based relationships with our clients